Poor Customer Service: Overview

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Modified on 2009/10/14 21:36 by admin
Much has changed since Federal deregulation of the airline industry in the late 1970s. While there are many more flights, to many more places, priced more affordably than ever before, the old adage "you get what you pay for" has never been so true. With low fare carriers such as Southwest and AirTran bringing the convenience of flight to those who in the past could not afford to fly, the skies are more crowded than ever. This increase in passengers and planes must fit into an air traffic system designed decades ago and only rarely improved upon. For instance, even with the immense increase in flights during the last ten years, only 6 new runways were built during the 1990s in the United States! The bottom line? We wait. We wait at the ticket counter. We wait for our flight to depart. We wait in the air for the destination airport to clear traffic. We miss our connecting flight. We wait at baggage claim. While air travel is supposed to get us from point A to point B more efficiently than any other mode of transportation, today's aviation industry is straining under a tremendous infrastructure shortcoming. Passengers should know their rights and demand that they be respected.

See Also

  1. Airlines
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